Refund policy

Operated by: Nova Global Trade Ltd

Company Registration Number (CRN): 17290836

Registered Address: 4-6 Greatorex Street, London, United Kingdom, E1 5NF

Phone: +44 7882 753146

Last updated: 08/09/2026

1. Overview

At FONZY, we specialise in mobile phone accessories, and customer satisfaction is our priority. If you're not fully satisfied with your purchase, we're happy to help with a return or refund, subject to the terms below.

2. Return Window

You have 30 days from the date of delivery to request a return. Requests made after this 30-day window will not be eligible for a refund or exchange, unless the item is faulty or not as described.

3. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in the same condition that you received it, with no signs of installation, wear, or damage.
The item must be in its original packaging (box, seal, and all accessories included).
You must provide proof of purchase (order number, receipt, or confirmation email).

4. How to Request a Return

To start a return, please contact us at globaltradeltd44@gmail.com within 30 days of delivery, including:

Your order number
The item(s) you wish to return
Reason for the return
Photos (if the item is damaged, defective, or incorrect)

Once your request is reviewed and approved, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping

Unless the item is faulty, incorrect, or damaged on arrival, the customer is responsible for return shipping costs.
We recommend using a tracked/insured shipping service, as FONZY is not responsible for items lost in transit back to us.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note it may take additional time for your bank or card provider to reflect the refund.
Original shipping charges (if any) are non-refundable, unless the return is due to our error (faulty, damaged, or incorrect item).

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at globaltradeltd44@gmail.com.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement, exchange, or full refund, including any return shipping costs.

For electronic accessories (e.g. chargers, cables, power banks, Bluetooth devices), please test the item as soon as it arrives so any manufacturing fault can be reported promptly within the return window.

9. Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

Check your bank account again.
Contact your card issuer/bank — processing times can vary.
If you've done this and still have not received your refund, contact us at globaltradeltd44@gmail.com.

10. Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it must follow the standard return process outlined above.

11. Contact Us

For any questions about this Return & Refund Policy, please reach out to:

FONZY — Nova Global Trade Ltd

📧 Email: globaltradeltd44@gmail.com

📞 Phone: +44 7882 753146

📍 Address: 4-6 Greatorex Street, London, United Kingdom, E1 5NF

This policy does not affect your statutory rights as a consumer under UK Consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.