Shipping policy

Operated by: Nova Global Trade Ltd

Company Registration Number (CRN): 17290836

Registered Address: 4-6 Greatorex Street, London, United Kingdom, E1 5NF

Phone: +44 7882 753146

Last updated: 08/09/2026

1. Overview

At FONZY, we aim to get your mobile accessories to you as quickly and safely as possible. This Shipping Policy explains our processing times, delivery options, costs, and related terms.

2. Order Processing Time

Orders are processed within [1–2 business days] of payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been placed, and a shipping confirmation email with tracking details (where available) once it has been dispatched.

3. Shipping Destinations

We currently ship within the United Kingdom.

4. Shipping Methods & Delivery Times

Shipping Method	Estimated Delivery Time	Cost
Standard Delivery	3–5 business days	Free Delivery

Delivery times are estimates provided by our courier partners and are not guaranteed. Delays may occur due to high demand, weather, customs, or other circumstances beyond our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
We offer free standard shipping on all orders.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email (where the courier service provides one). You can use this to track your parcel directly with the courier.

7. Delayed or Lost Orders

If your order has not arrived within the estimated delivery window, please contact us at globaltradeltd44@gmail.com with your order number so we can investigate with the courier.
If a package is confirmed lost in transit, we will arrange a replacement or full refund at no additional cost to you.

8. Incorrect Delivery Address

Please ensure your shipping address is correct at checkout, as we are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.
If you need to correct your address, contact us at globaltradeltd44@gmail.com as soon as possible after placing your order — we cannot guarantee changes once an order has been dispatched.

9. Failed Delivery Attempts

If a delivery attempt fails and the courier is unable to reach you, they may leave a card with re-delivery or collection instructions, or the parcel may be returned to us. If a parcel is returned to us due to a failed delivery, we will contact you to arrange re-shipment, which may incur an additional shipping charge.

10. Damaged Packages

If your order arrives visibly damaged, please:

Take photos of the damaged packaging and item(s) before opening further.
Contact us within 48 hours of delivery at globaltradeltd44@gmail.com with your order number and photos.

We will arrange a free replacement or full refund for items damaged in transit.

11. Multiple Items / Split Shipments

If you order multiple items, they may be shipped separately depending on stock availability. You will not be charged extra shipping for split shipments unless otherwise stated at checkout.

12. Contact Us

For any questions about shipping or your order, please contact:

FONZY — Nova Global Trade Ltd

📧 Email: globaltradeltd44@gmail.com

📞 Phone: +44 7882 753146

📍 Address: 4-6 Greatorex Street, London, United Kingdom, E1 5NF

This policy does not affect your statutory rights as a consumer under UK Consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.